We work hard to maintain the ‘Trusted Advisor’ status with our clients. Industry knowledge and excellent staff are the keys to meeting each Client’s needs. We’re proud to feature our staff in the recommendations and quotes below – thank you Syscon staff!
I have been through this several times in my 35+ years doing construction accounting and can assure anyone that Syscon took all of the scare out of the transition!!! (Mid-State Steel recently purchased Sage 100 Contractor and hired Syscon for implementation. Syscon continues S100C maintenance and support.)
We have a complex network system, but we didn’t have the staff to create it or maintain it. Syscon is better than a full-time staff because their team has a breadth of knowledge beyond that of a few people. Syscon gives us technical support we can depend on for quick and successful response, and…above all…they are our support team on which we can trust with confidential information. Since our talent is servicing people, not managing IT, we depend on Syscon. They have earned our trust.
A destructive, file-locking virus is one of the worst nightmares for companies in this day and age. We didn’t even know what hit us until our new Syscon tech started looking into our network and told us the bad news. Fortunately, they brought experience, knowledge and good news! The tech provided an avenue to keep our accounting department working and internet up and running – while keeping them separate from the virus files. They then worked 24 hours a day eliminating the virus and ensuring our data was clean.
During a meeting with a Syscon consultant the other day, I realized that we have been on your hosted solution for just about a year now – and we love it! The ease of access from my office and field is excellent. Our project managers are provided with iPads and they have all the information they need about our projects from anywhere in the field. All this functionality and I don’t have to worry about IT issues or backups or security. It is a great service, well executed.
We started with hosting of just our Sage 100 Contractor application, but soon moved to a private server hosted solution which allowed us more flexibility and greater speed. The change was well worth it.
We look forward to using the Syscon hosted solution for our IT needs for a long time.
I highly recommend [Syscon’s Cost to Complete program for Sage 100 Contractor]. It seamlessly pulls in your job data with absolute accuracy. The entry screen itself is very clear and everyone understands it almost instantly.
The assignment was completed in a timely and efficient manner. The results are that we have a better handle of our burdened payroll costs, our indirect cost allocation process and our over/under monthly projections. More importantly, it provides us the information we need to effectively run and improve our business in some very challenging times. In addition, while we were conducting our meetings and learning how to utilize some of the new tools and programs, Larry carefully documented the steps utilizing video recordings that we are still using today. It is all in the details!
I wanted to take a minute and let you know we are so grateful for your team and Scott’s leadership serving our account. I spent last week with 40 church Administrators and heard their stories and challenges in I.T. I was grateful for our partnership with Syscon over the years. Our partnership has been very beneficial to the ministry of The Orchard. Our staff really loves your support team and the office staff who call for scheduling and communicating with us.
Please know we are very grateful for everyone’s expertise and commitment to us as your customers.
I’d like to pass on my EXTREME THANKS to Lenny who went above and beyond […] He even got on my phone with the Comcast man and one of the trainers working on our new system. Knowing he was there during this stressful time helped me cope. THANKS!!
When my company needed a virtual private network with remote access to the office, I had different customer support engineers working on it for months without success. These were the engineers who sold my company the network, yet they still couldn’t figure out why it wasn’t working. I even gave the customer support engineers complete access to our network while they tried to fix the problem. They were without success. Then I bought a new machine from the company that had been supporting my network. As with the engineers before, the customer support engineers for this new machine couldn’t fix the problem, either. I gave them access to both ends of the loop, too. I am quite happy that my Syscon tech was able to fix the problem. He certainly knows what he’s doing. I should have called months ago! Syscon now manages my virtual private network and remote access technology.
Just wanted to drop you a quick note to Thank you and the rest of the crew over at Syscon. I am not typically one to take the time and send out a Thank you for a circumstance where a service has been purchased with an up-front expectation of excellence So far, I have to say that both you [Brian] and Scott have been exceptional in getting our systems properly assessed and running better than they have in many years. Scott was extremely detailed, prompt and professional while still able to explain what his findings were and how to improve our functionality in terms that a non-IT person could actually wrap their head around.
Please pass on a HUGE THANK YOU to the tech that helped Joe’s mother with her email. You guys were great, and Joe wanted to express his appreciation for the help and patience.
Syscon really puts my mind at ease. We have worked with Syscon for 11 years and they have been extremely reliable and responsive. Having four locations and a very busy veterinary ophthalmology practice – not having to worry about anything to do with the computers, printers, or data is a huge benefit to us.