Blog
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December 14, 2022
Book Review: The Customer Service Revolution
I heard John DiJulius speak at a recent industry event in Nashville. His passion for the Customer Service revolution is sincere and compelling. Whether it’s in-person customer service, a call center, or online, people’s expectations are moving away from purely transactional to relational. When it’s just a transaction, we tend to move to price. If […]
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November 30, 2022
Book Review: BE 2.0
Years ago Jim Collins joined with his then-mentor and wrote Beyond Entrepreneurship (BE). For several years he’s wanted to add and expand the information to incorporate the results of his many research projects. So he decided to write BE 2.0. The original text is all intact and as Mr. Collins shares in the opening, it’s […]
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October 12, 2022
Book Review: Get Different
At the annual Keap (CRM) event, Mike Michalowicz was one of the speakers and shared his latest book with everyone. He’s written several books all geared toward his personal mission to ‘eradicate entrepreneurial poverty.’ After stating his case to be bold with marketing and to be creative, he also shared some formulas: Does it Differentiate? […]
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August 24, 2022
Book Review: False Assumptions
I love these two authors so when Larry mentioned this title, I was all-in. We bring false assumptions to our conversations and relationships pretty regularly as we try to make sense of what we see and hear. Turns out this book is focused on 12 specific ‘crazy’ beliefs that are usually presented as ‘Christian’ but […]
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July 15, 2022
Book Review: The 5 Levels of Leadership
I found this book exciting, irritating, frustrating, and encouraging as I read through the chapters. It seems that leadership is not a linear journey. You can be at different levels in different circumstances, all at the same moment in time. You might be new to a charity board while at the same time have many […]
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June 22, 2022
Book Review: The Ideal Team Player
Book Review: The Ideal Team Player Bob Herrold, one of our techs (RIP), was at a Global Leadership Summit providing IT Support for our client who was a local Host site. He knew I liked this author and purchased the book as a gift to me; very thoughtful. In Lencioni-style, it’s a story of a […]
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May 11, 2022
Book Review: Great by Choice
Book Review: Great by Choice When asked if the authors were more or less optimistic after this research study, they said ‘this study shows that whether we prevail or fail, endure or die, depends more upon what we do than on what the world does to us.’ How encouraging, and sobering; we can and should […]
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April 12, 2022
How the Mighty Fall: Book Review
How the Mighty Fall: Book Review Jim Collins refers to this as his ‘dark book.’ His previous books share research as to how companies excel and grow, becoming or succeeding at being great. This research was focused on companies who ‘fell’ and the five (5) stages of decline as identified from the research. One of […]
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February 16, 2022
The Microsoft Story; Book Review
The Microsoft Story; Book Review The subtitle to this book is ‘How the Tech Giant Rebooted Its Culture, Upgraded Its Strategy, and Found Success in the Cloud.’ That’s not how I’d describe this book. It definitely gives the timeline and history. Many of the facts are very interesting and the timeline is really amazing. When […]
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December 20, 2021
Book Review: Principles
Book Review: Principles The book is broken into three sections, almost three different books: Where I’m Coming From; Life Principles; Work Principles; Conclusion. The opening is about Ray Dalio and how he found his career passion, his journey to find and lead a team, and ultimately the growth of Bridgewater Associates. The primary focus is […]
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