Testimonial: Karen Rooney from Burr Ridge Veterinary Clinic

I’d like to pass on my EXTREME THANKS to Lenny who went above and beyond during the weekend of June 6th and
7th. We were going through a new software implementation that weekend and I had 28 staff members and 2 trainers I
was paying to be here that Sunday. Saturday afternoon our modem stopped working. Lenny graciously gave me his
personal cell phone number so I didn’t have to keep calling your ER number. I texted and called him various times
throughout that weekend. In fact, I think I woke him up Sunday morning. He walked me through various “fixes” and
also explained how to access my new program from my home computer (so I could start preparing for the staff
training). Through all this, he was polite, friendly and helpful. He even got on my phone with the Comcast man and one
of the trainers working on our new system. Knowing he was there during this stressful time helped me cope. THANKS!!

Karen J. Rooney
Hospital Manager
Burr Ridge Veterinary Clinic